Frequently Asked Questions

What is your shipping cost?

We offer FREE shipping on all orders. There are no additional shipping charges at checkout.

How long does shipping take?

Our estimated delivery time is 10–16 business days. Delivery times may vary depending on your location and local shipping services.

How can I track my order?

Once your order has been shipped, tracking information will be provided by email when available. You can use the tracking details to follow your package.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to assist you before your order has been processed or shipped.

What is your return policy?

We offer a 30-day return period. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order for assistance.

What should I do if I receive a damaged or incorrect item?

Please contact us at support@josanes.com and include your order details along with clear photos of the item. Our support team will review the issue and help you with a suitable solution.

How do I contact Josanes?

You can contact our customer support team using the details below:

Email: support@josanes.com
Phone: 7059923536

Why should I subscribe to Josanes?

Subscribe to stay updated with our latest arrivals, special offers, product updates, and exclusive deals.

Are your products suitable for all pets?

Product suitability varies depending on the item. Please carefully review the product description, specifications, and size information before placing your order.

How do I choose the right size for my pet?

Please check the size guide and product measurements available on the product page. We recommend measuring your pet before ordering to ensure the best fit.

Still Have Questions?

We are here to help. Contact our support team at support@josanes.com, and we will be happy to assist you.

Thank you for choosing JOSANES.