Shipping policy

At Josanes™, we want to make shipping simple and convenient for you and your pet.
🚚 Free Shipping
We offer FREE SHIPPING on all orders worldwide. No minimum purchase is required.
📦 Order Processing
Orders are typically processed within 1–3 business days.
Orders placed on weekends or holidays will be processed on the next business day.
Once your order ships, you’ll receive a shipping confirmation with tracking information when available.
🌎 Delivery Time
Our estimated delivery time for all destinations is 10–15 business days after your order has been processed.
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather, holidays, or other circumstances outside our control.
📍 Order Tracking
Once your order has shipped, you’ll receive tracking information by email when available.
Please allow 24–72 hours for tracking information to become active after shipment.
⚠️ Delays
While we work hard to deliver your order within the estimated timeframe, unexpected carrier or customs delays can occasionally occur. We appreciate your patience if this happens.
🏠 Incorrect Shipping Address
Please carefully check your shipping address before placing your order. If you notice an error, contact us as soon as possible.
Once an order has been shipped, we may not be able to change the delivery address.
📩 Contact Us
If you have any questions about your order or shipping, please contact our support team at support@josanes.com
Josanes™ — Comfort. Care. Travel. Play.